How do I apply for a Trade account?
Apply for a Trade account by clicking here. Our team will only be able to disclose pricing once your application has been considered and approved.
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TRADE BUSINESS
For assistance with Trade accounts, orders, pricing, shipping, or login support, find the answers here.
What’s the Trade pricing and available discount?
Our team will only be able to disclose pricing once your application has been considered and approved. Please contact them directly on [email protected].
Can I order free Trade samples?
You can order free wallpaper and fabric samples, as well as paint swatches, by logging into your trade portal and adding them to your cart at no charge. See more information here.
How do I contact the Trade team?
Find the email address and contact number for our Trade team here.
What is the House of Hackney Trade Loyalty Program?
Our Trade Loyalty Program includes three tiers, each offering an exclusive discount. Find more details here.
How does the Trade Loyalty Program work?
As a Trade Account holder, you will be enrolled into the House of Hackney Trade Loyalty Program. Learn more here.
Are there any exclusions from the Trade Loyalty Program?
Find out which products or services may not be eligible for the Trade Loyalty Program here.
How long does it take to receive samples?
Samples typically arrive within 3-5 business days via express shipping. See more information here.
How long does it take to get approved as a Trade member?
The approval process for becoming a Trade member typically takes between 24 to 72 hours. See here for more details.
Do I have to pay duty and customs?
We ship all international orders with DDP (Delivery Duty Paid), so taxes and duties are included in the final price. Find out more here.
How can I place a Trade order?
To place a Trade order, simply log into your trade portal, where trade pricing will be shown, and add your items to your cart. Learn more here.
What is your return policy on Trade orders?
All orders placed under a Trade account are subject to a no-returns policy. See more details here.
How can I check the status of an existing order?
Orders are typically delivered within 7 working days after the product’s lead time, shown on our website and order confirmation. Click here for details.
How do I apply for a Wholesale account?
For any questions or additional information, please contact us directly at [email protected].
What is the difference between a Trade and Wholesale account?
A Trade account is for industry professionals, while a Wholesale account is for retailers. More details can be found here.
Can I buy collection books?
For inquiries regarding collection books, please reach out to [email protected] or contact your account executive directly.
Is the fabric treated, or can you provide treatments?
All of our fabrics are untreated however, we can provide treatments to suit both domestic and commercial standards. Find out more here.
Can you help with specifying for commercial or hospitality projects?
Yes - House of Hackney has a strong history of working with design professionals on commercial interiors, including hotels, restaurants and retail spaces. Find out more here.
Is furniture included in the Trade discount?
Trade clients get access to our full range of made-to-order furniture at exclusive industry pricing. Learn more here.
Do you offer wholesale wallpaper or trade discounts for large projects?
Yes - we offer generous trade discounts and volume-based pricing for larger projects. Click here to learn more.
Can I get a trade discount on House of Hackney paint?
Absolutely. All approved Trade Account holders receive discounted pricing across our entire paint collection. Find more details here.
Do I need a Tax ID or resale certificate to qualify for a trade account?
Please reach out to our Trade team directly at [email protected].