Delivery charges are based on the size and weight of your items, and will be confirmed at checkout. Click here for more details.

Shipping charges for samples start at $8.40.Shipping charges for most main products start at $29.40, with costs calculated based on the size and weight of the items in your order and confirmed at checkout.We deliver our fabrics on a roll to preserve the material. Because of this, they&apos;re deemed as an oversized package for which the courier charges an additional $20 fee to deliver. This applies to all fabric orders of 1 yard or more and aligns with our courier&#x2019;s charge for oversized parcels.

What are the shipping fees?

Your order will typically be delivered within 7 working days after the specified lead time for the product. Find more details here.

Your order is typically delivered within 5 working days following the product&apos;s specified lead time. The lead time for each item is available on our website and included in your order confirmation.US Customs now process duties and clearance on all parcels entering the USA, regardless of value. While this doesn&#x2019;t affect the price you pay at checkout, it may mean some orders take longer to clear customs before delivery.Once your order has been dispatched, you&#x2019;ll receive an email with tracking details. Deliveries are generally made between 9am and 6pm on business days, excluding public holidays, though some couriers may deliver slightly outside these hours.

When will I receive my order?

Delivery costs are calculated for air freight shipments; however, we can provide quotes for sea or road freight shipments upon request. See here.

Delivery costs are calculated for air freight shipments; however, we can provide quotes for sea or road freight shipments upon request, depending on the destination and size of the shipment. Please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team for further details.

Are alternative shipping options available?

We are unable to expedite orders. All orders are processed and shipped according to our product and delivery lead times to ensure the highest quality service.

We are unable to expedite orders. All orders are processed and shipped according to our product and delivery lead times to ensure the highest quality service.&#xA0;We recommend placing your order as early as possible.

Can I expedite my order?

We ship all international orders with Delivery Duty Paid (DDP), meaning taxes and duties are included in the final price. See here for more details.

We ship all international orders with Delivery Duty Paid (DDP), meaning taxes and duties are included in the final price. This ensures there are typically no additional charges upon delivery; however, some exceptions may apply.&#xA0;For orders exceeding a certain value, US Customs may perform an ID check (such as an SSN or EIN). This is a standard procedure that may be done at random or based on the order value.If you require further assistance, please contact us at&#xA0;<a data-fr-linked="true" href="mailto:customerservices@houseofhackney.com">customerservices@houseofhackney.com</a>

Do I have to pay duties and customs fees?

You’ll be sent an email with tracking details once your order has been dispatched. See more information here.

Once your order has been dispatched, you will receive an email directly from the courier with tracking details and a link to their site, allowing you to follow your shipment&#x2019;s journey.&#xA0;If you don&#x2019;t see the email, please check your spam folder. &#xA0;

How can I track my order?

We offer Curbside delivery (to the nearest vehicle access) by default and White Glove delivery (into the room of your choice) upon request. Learn more here.

For furniture orders, our couriers provide a Curbside&#xA0;service as default, delivering to the closest vehicle access point for your address.&#xA0;You can upgrade to a White Glove service upon request at an additional cost. This option includes delivery into the room of your choice, with the added convenience of having the packaging removed and taken away if required.&#xA0;Before placing your order, please use our&#xA0;<a href="https://cdn.shopify.com/s/files/1/0636/0239/3294/files/WILL_IT_FIT_GUIDE.pdf?v=1726129920">&apos;Will It Fit?&apos;</a>&#xA0;guide to ensure that the products will fit through your door.Please contact our <a href="mailto:customerservices@houseofhackney.com">Customer Care</a> team for more information.

What delivery options are available for furniture?

Before placing your order, please use our 'Will It Fit?' guide to ensure that the products will fit through your door. Find the guide here.

Before placing your order, please use our&#xA0;<a href="https://cdn.shopify.com/s/files/1/0636/0239/3294/files/WILL_IT_FIT_GUIDE.pdf?v=1726129920">&apos;Will It Fit?&apos;</a>guide to ensure that the products will fit through your door.

How can I check if the furniture will fit through my door?

We don’t currently offer gift wrapping to help reduce our environmental impact. See more details here.

We don&#x2019;t currently offer a gift-wrapping service. As part of our regenerative business mission, we have an action plan across every part of our operations to reduce negative social and environmental impacts.Packaging typically comes with high minimum order quantities, which can lead to excess if there isn&apos;t strong demand. As gift wrap hasn&#x2019;t been widely requested, we&#x2019;ve made the considered decision not to introduce it, helping us to lessen our environmental impact.

Do you offer a gift wrap service?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 5:30pm ET, Monday to Thursday, and until 12:30pm ET on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

Trade orders & product enquiries: 
usatrade@houseofhackney.com

House of Hackney

Explore our shipping options and delivery process.

SHIPPING

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including sales tax?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Program?

How does the Trade Loyalty Program work?

Are there any exclusions from the Trade Loyalty Program?

How long does it take to receive samples?

How long does it take to get approved as a Trade member?

Do I have to pay duty and customs?

How can I place a Trade order?

What is your return policy on Trade orders?

How can I check the status of an existing order?

How do I apply for a Wholesale account?

What is the difference between a Trade and Wholesale account?

Can I buy collection books?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

Do I need a Tax ID or resale certificate to qualify for a trade account?

TRADE BUSINESS

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

Where can I buy a Gift Voucher?

How do I redeem my Gift Voucher?

What terms of use are associated with the purchase and use of the Gift Voucher?

Can I purchase a gift voucher in a different currency than my location?

Can I purchase a gift voucher for a custom amount?

GIFT VOUCHERS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the full drop and half drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I apply House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend installers?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

Can your wallpaper be used in rooms with high sun exposure?

Can I order a past or discontinued wallpaper design?

Where can I download product spec sheets?

WALLPAPER

Can I purchase fabric in quantities less than a yard?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many yards of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

FABRIC

What size are your samples and swatches?

Do you offer paint samples?

Can I purchase a larger sample?

Can I choose a specific part of the pattern for my sample?

When will my sample arrive?

Are your samples returnable?

SAMPLES

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odor?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?