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We currently have no live promotions.&#xA0;Subscribe to our&#xA0;<a href="https://us.houseofhackney.com/pages/newsletter-signup?_pos=1&amp;_psq=newsl&amp;_ss=e&amp;_v=1.0">Newsletter&#xA0;</a>and follow us on&#xA0;<a href="https://www.instagram.com/houseofhackney/">Instagram&#xA0;</a>to stay informed about future promotions and events.

How can I get a discount?

Modifications are possible within 1 hour, cancellations within 24 hours. Find out more here.

We&#x2019;re only able to assist with modifications within 1 hour&#xA0;of placing your order, and cancellations within 24 hours. After this time, orders are processed promptly for production and shipping, and our system no longer permits changes or cancellations.<div data-block="true" data-editor="3q3ks" data-offset-key="6mv33-0-0"><div data-offset-key="6mv33-0-0">Additionally, once your order has progressed in our system beyond the 1-hour window, we&#x2019;re unable to amend the delivery address. In this case, once you receive your shipping confirmation and tracking details, you&#x2019;ll be able to contact the courier directly to request any delivery changes. </div>If you haven&#x2019;t yet received your tracking number, please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team to request it.If you notice an error or would like to make a change within the 1-hour window, please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team with your order number and the details of your request. Our team will do their best to update your order accordingly.</div>

Can I cancel or change my order?

If your payment didn't go through, please ensure that the billing address you entered matches the one associated with your card. If the issue persists, please contact our Customer Care team for more information.

If your payment didn&apos;t go through, please ensure that the billing address you entered matches the one associated with your card.&#xA0;If the issue persists, please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a> team for more information.

Why did my payment fail?

Prices do not include sales tax. For states where sales tax is applicable, the amount will be calculated at checkout after a shipping address has been entered.

Prices do not include sales tax. For states where sales tax is applicable, the amount will be calculated at checkout after a shipping address has been entered.

Are all prices including sales tax?

Contact our Customer Care team as soon as possible, and before installation. Find more details here.

If you believe you&#x2019;ve received an incorrect item or that a product is defective or of unsatisfactory quality, please contact our <a href="mailto:customerservices@houseofhackney.com" data-uw-rm-brl="PR" data-uw-original-href="https://us.houseofhackney.com/pages/contact">Customer Care</a> team prior to installation&#xA0;and as soon as possible, providing full details and supporting imagery. Our team will then investigate your claim.If the goods are found to be incorrect or defective due to an error on the part of House of Hackney, Customer Service will review a replacement where stock allows. If the item is no longer available, a return will be offered instead.Please note that claims raised&#xA0;after installation&#xA0;may not be eligible for review, as House of Hackney cannot accept liability once installation has taken place.

What should I do if my order arrives incorrect or damaged?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 5:30pm ET, Monday to Thursday, and until 1:30pm ET on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

Trade orders & product enquiries: 
usatrade@houseofhackney.com

House of Hackney

Discover all you need to know about placing orders and making payments with us.

ORDERING & PAYMENT

When will my order arrive, and can it be fast-tracked?

Can I request a specific delivery date or time window?

RECEIVING YOUR ORDER

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Program?

How does the Trade Loyalty Program work?

Are there any exclusions from the Trade Loyalty Program?

How long does it take to receive samples?

How long does it take to get approved as a Trade member?

How can I place a Trade order?

How can I book a Trade appointment?

Do I have to pay duty and customs?

What is your return policy on Trade orders?

How can I check the status of an existing order?

How do I apply for a Wholesale account?

What is the difference between a Trade and Wholesale account?

Can I buy collection books?

Is the fabric treated, or can you provide treatments?

Are your products suitable for commercial use?

Can you help with specifying for commercial or hospitality projects?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

Is furniture included in the Trade discount?

Do I need a Tax ID or resale certificate to qualify for a trade account?

TRADE BUSINESS

What are the shipping fees?

When will I receive my order?

Can I change my delivery address?

Are alternative shipping options available?

Can I expedite my order?

Do I have to pay duties and customs fees?

How can I track my order?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

What should I do if my order arrives damaged?

SHIPPING

What is your return policy?

What is your return policy for Trade accounts?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

How many rolls of wallpaper do I need?

Can I wallpaper walls over 9'10"? And what about stairways?

Can your wallpaper be used in a bathroom?

Can I use the full drop and half drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

Can I still purchase a wallpaper that is not listed on your website?

Can I order another wallpaper roll from my previous batch so that it matches?

How do I apply House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend installers?

Can your wallpaper be used in rooms with high sun exposure?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

Where can I download product spec sheets?

Are your wallpapers suitable for commercial use?

WALLPAPER

Can I purchase fabric in quantities less than a yard?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many yards of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

Are your fabrics suitable for commercial use?

FABRIC

What size are your samples and swatches?

Do you offer paint samples?

Can I purchase a larger sample?

Can I choose a specific part of the pattern for my sample?

When will my sample arrive?

Are your samples returnable?

SAMPLES

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odor?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?