Wallpaper samples are approx. 11.7&quot; x 16.5&quot;. They&#x2019;re sent folded in half so that the envelope can fit through a standard letterbox. While we cannot provide larger wallpaper samples, you are welcome to order multiple samples of the same print to help you visualise your chosen design on a larger scale.Fabric&#xA0;samples are approx.&#xA0;5.5&quot; x 8.5&quot;.&#xA0;We also offer fabric flags available for loan.&#xA0;Tile&#xA0;samples are approx. 6&quot; x 6&quot;, with the exception of Vyner samples, which measure 3&quot; x 6&quot;,&#xA0;and our Dado samples at 1.5&quot; x 6&quot;.Carpet&#xA0;and runner&#xA0;samples are approx. 5.5&quot; x 8.5&quot;. They consist of a piece of card featuring an image of the design on the front, with small yarn cuttings affixed to showcase the colours used. Larger carpet and runner cuttings are also available for loan. Contact our <a href="mailto:ny@houseofhackney.com">team</a><a href="mailto:ldn@houseofhackney.com">&#xA0;</a>directly if you&#x2019;re interested in loaning larger samples. &#xA0;

What size are your samples and swatches?

We offer a few sample options to help you find your perfect shade. Find more details here.

We offer a few sample options to help you find your perfect shade. You can select your preferred sample on the product page of the colour you&#x2019;re interested in.-&#xA0;Paint swatches are approx. 14.8&quot; x 8.2&quot;- Paint sample pots: 125mlCan&#x2019;t decide? Our Paint Chip Color Card features every one of our 60+ paints, each color swatched from the tones of Nature. Get your free color card <a href="https://us.houseofhackney.com/products/paint-chip-colour-card">here</a>.&#xA0;

Do you offer paint samples?

You can request larger samples for select products. Click here for details.

Yes, you can request larger samples for select products noted below.You can loan fabric&#xA0;flags, approximately 1 yard in size, for up to 7 working days to get a feel for our fabric in your home. &#xA0;You can also loan larger carpet&#xA0;and runner samples, known as &quot;kibbies,&quot; which are small cuttings of the material available for loan for up to 7 days. &#xA0;While we cannot provide larger wallpaper&#xA0;samples, you are welcome to order multiple samples of the same print to help you visualize your chosen design on a larger scale.&#xA0;Before ordering multiple samples, please consult our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team to ensure the sample isn&#x2019;t a placement design. &#xA0;For further assistance with loaning larger samples, please contact our&#xA0;<a href="mailto:ny@houseofhackney.com">team</a>.

Can I purchase a larger sample?

Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order. Learn more here.

Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order.&#xA0;For further assistance with color matching part of the pattern, please contact our&#xA0;<a href="mailto:ny@houseofhackney.com">team</a>.

Can I choose a specific part of the pattern for my sample?

International sample orders typically take 3 business days to 1 week for delivery. Find out more here.

International sample orders typically take 3 business days to 1 week for delivery. They are shipped via express service, and you will receive an email with tracking details once your order has been dispatched.

When will my sample arrive?

All samples are non-returnable. If you have any questions or need further assistance, please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team.

Are your samples returnable?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 5:30pm ET, Monday to Thursday, and until 12:30pm ET on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

Trade orders & product enquiries: 
usatrade@houseofhackney.com

House of Hackney

Find the answers to your sample-related questions.

SAMPLES

PRODUCT INQUIRIES

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including sales tax?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Program?

How does the Trade Loyalty Program work?

Are there any exclusions from the Trade Loyalty Program?

How long does it take to receive samples?

How long does it take to get approved as a Trade member?

Do I have to pay duty and customs?

How can I place a Trade order?

What is your return policy on Trade orders?

How can I check the status of an existing order?

How do I apply for a Wholesale account?

What is the difference between a Trade and Wholesale account?

Can I buy collection books?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

Do I need a Tax ID or resale certificate to qualify for a trade account?

TRADE BUSINESS

What are the shipping fees?

When will I receive my order?

Are alternative shipping options available?

Can I expedite my order?

Do I have to pay duties and customs fees?

How can I track my order?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

SHIPPING

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

Where can I buy a Gift Voucher?

How do I redeem my Gift Voucher?

What terms of use are associated with the purchase and use of the Gift Voucher?

Can I purchase a gift voucher in a different currency than my location?

Can I purchase a gift voucher for a custom amount?

GIFT VOUCHERS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the full drop and half drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I apply House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend installers?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

Can your wallpaper be used in rooms with high sun exposure?

Can I order a past or discontinued wallpaper design?

Where can I download product spec sheets?

WALLPAPER

Can I purchase fabric in quantities less than a yard?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many yards of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

FABRIC

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odor?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?