Click on our handy guide to measure your blinds accurately. For additional assistance, please contact our team of experts.

Use this handy <a href="https://cdn.shopify.com/s/files/1/0817/2725/8954/files/HOW_TO_MEASURE_2.pdf?v=1728656189" target="_blank">Guide</a> to measure for curtains perfectly. For additional assistance, please contact our team of&#xA0;<a href="mailto:ny@houseofhackney.com">experts</a>.&#xA0;

How do I measure my Curtains?

Our curtains are available with either premium or blackout lining in a soft ivory. See more details here.

Our curtains are available with either premium or blackout lining in a soft ivory.&#xA0;<div data-block="true" data-editor="5qjs3" data-offset-key="77ggg-0-0" id="isPasted"><div data-offset-key="77ggg-0-0">The blackout lining is specifically designed to block out as much light as possible, creating maximum darkness when the curtain is drawn.&#xA0;</div></div><div data-block="true" data-editor="5qjs3" data-offset-key="1p7v7-0-0"><div data-offset-key="1p7v7-0-0">If you&#x2019;d prefer to let in a little more natural light, the premium lining might be a more suitable choice.</div></div>Both options provide excellent light control and privacy, suited to your needs. &#xA0;

What lining options are available?

We offer a refined double pinch pleat finish as standard, and you can choose between premium or blackout lining in a soft ivory. Click here for more options.

We offer a refined double pinch pleat finish, and you can choose between premium or blackout lining in a soft ivory.&#xA0;For those seeking a triple pinch pleat, please reach out to our&#xA0;<a href="mailto:ny@houseofhackney.com">team</a>, and we&#x2019;ll be happy to discuss a bespoke option.

What is the pleat style and lining option?

Our curtains come equipped with hooks for easy installation, but no rings are included. Find more information here.

Our curtains come equipped with hooks for easy installation, but no rings are included. This allows you to customize the look and feel of your window treatments by selecting rings, poles, or tracks that best suit your decor.&#xA0;Should you need any guidance on sourcing these additional pieces, please contact our&#xA0;<a href="mailto:ny@houseofhackney.com">team</a>.

What installation hardware is included?

All of our fabrics are dry clean only.

How do I clean/wash my curtains?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 5:30pm ET, Monday to Thursday, and until 12:30pm ET on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

Trade orders & product enquiries: 
usatrade@houseofhackney.com

House of Hackney

Find the answers to your curtain-related questions.

CURTAINS

PRODUCT INQUIRIES

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including sales tax?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Program?

How does the Trade Loyalty Program work?

Are there any exclusions from the Trade Loyalty Program?

How long does it take to receive samples?

How long does it take to get approved as a Trade member?

Do I have to pay duty and customs?

How can I place a Trade order?

What is your return policy on Trade orders?

How can I check the status of an existing order?

How do I apply for a Wholesale account?

What is the difference between a Trade and Wholesale account?

Can I buy collection books?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

Do I need a Tax ID or resale certificate to qualify for a trade account?

TRADE BUSINESS

What are the shipping fees?

When will I receive my order?

Are alternative shipping options available?

Can I expedite my order?

Do I have to pay duties and customs fees?

How can I track my order?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

SHIPPING

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

Where can I buy a Gift Voucher?

How do I redeem my Gift Voucher?

What terms of use are associated with the purchase and use of the Gift Voucher?

Can I purchase a gift voucher in a different currency than my location?

Can I purchase a gift voucher for a custom amount?

GIFT VOUCHERS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the full drop and half drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I apply House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend installers?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

Can your wallpaper be used in rooms with high sun exposure?

Can I order a past or discontinued wallpaper design?

Where can I download product spec sheets?

WALLPAPER

Can I purchase fabric in quantities less than a yard?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many yards of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

FABRIC

What size are your samples and swatches?

Do you offer paint samples?

Can I purchase a larger sample?

Can I choose a specific part of the pattern for my sample?

When will my sample arrive?

Are your samples returnable?

SAMPLES

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odor?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?