We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 5:30pm ET, Monday to Thursday, and until 12:30pm ET on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

Trade orders & product enquiries: 
usatrade@houseofhackney.com

House of Hackney

We deliver our fabrics on a roll to preserve the material. Because of this, they&apos;re deemed as an oversized package, which incur an additional courier fee of $20.00.This fee reflects the charge from our shipping company and cannot be waived.

We deliver fabric on a roll to avoid damage in transit. As the roll is considered an oversized package, our couriers charge an additional handling fee. See details here.

Why do I have to pay an additional delivery fee when ordering fabric?

PRODUCT INQUIRIES

FABRIC

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including sales tax?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Program?

How does the Trade Loyalty Program work?

Are there any exclusions from the Trade Loyalty Program?

How long does it take to receive samples?

How long does it take to get approved as a Trade member?

Do I have to pay duty and customs?

How can I place a Trade order?

What is your return policy on Trade orders?

How can I check the status of an existing order?

How do I apply for a Wholesale account?

What is the difference between a Trade and Wholesale account?

Can I buy collection books?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

Do I need a Tax ID or resale certificate to qualify for a trade account?

TRADE BUSINESS

What are the shipping fees?

When will I receive my order?

Are alternative shipping options available?

Can I expedite my order?

Do I have to pay duties and customs fees?

How can I track my order?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

SHIPPING

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

Where can I buy a Gift Voucher?

How do I redeem my Gift Voucher?

What terms of use are associated with the purchase and use of the Gift Voucher?

Can I purchase a gift voucher in a different currency than my location?

Can I purchase a gift voucher for a custom amount?

GIFT VOUCHERS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the full drop and half drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I apply House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend installers?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

Can your wallpaper be used in rooms with high sun exposure?

Can I order a past or discontinued wallpaper design?

Where can I download product spec sheets?

WALLPAPER

Can I purchase fabric in quantities less than a yard?

How do I clean/wash my fabric?

How many yards of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

What size are your samples and swatches?

Do you offer paint samples?

Can I purchase a larger sample?

Can I choose a specific part of the pattern for my sample?

When will my sample arrive?

Are your samples returnable?

SAMPLES

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odor?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?

Why do I have to pay an additional delivery fee when ordering fabric?Updated 2 months ago